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How Incidence Response is Managed Using Security Standard Operations Procedure When there is a security breach or a computer incident, a good way to address and manage this is through an organized method referred to as incident response. The objective is to be able to handle the situation in a manner that can limit the damage incurred and, at the same time, reduce recovery time and costs. In this approach, it also requires a policy that defines, in specific terms, the composition of an incident and provides a step process that will be applied to resolve the problem. The composition of an organization’s incident response is the computer incident team, security, IT staff, representatives from the legal, human resources and public relations departments. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, in their experiences in handling computer incidents, they have offered these steps to address an incident effectively.
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It is the main duty of an organization to prepare and educate users and the IT staff of the importance of updated security measures and train them how to respond to computer and network security incidents properly and quickly.
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Creating an incident response team is necessary so the group’s task is to determine whether an incident is a security threat and act on it. If the team finds out that the incident is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team continues to determine as to how far has the problem spread over the systems and devices and contains the spreading by disconnecting the affected areas in order to prevent further damage. As soon as the team finds out the origin of the incident, the root cause and all traces of the malicious code are removed. Then the data and software are restored from the clean, backup files, making sure that no vulnerabilities remain; also, systems are monitored for any sign of recurrence. An incidence report is made by the team, reflecting the incident and how it was handled and giving recommendations for future response and preventing any such recurrence. Creating an incident response team can be effective if the IT staff has the qualification, competence to fill in the role as incident responders and security operations center analysts. For big corporations, security measures are of prime importance such that some corporations would rather outsource from reputed security service providers or contract incident specialists. In most organizations, it is a mix team up of their in-house incident team in collaboration with an outsourced security analysts. Whatever is the mix up teaming, it is still vital that the organization requires global security standard training of its in-house incident response team from a reputable security provider.